Legal
Cookie Notice
1. Introduction
Our website, www.resident.switch2.co.uk, is operated by Switch2 Energy Limited (company number 02409803).
Where we use “we”, “our” or “us” in this notice, we mean Switch2 Energy Limited unless we say otherwise.
Where we use “our site” in this notice, we mean www.resident.switch2.co.uk.
2. What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our site. Our site recognises those cookies on each subsequent visit, enabling our site to recognise you.
Unless you have adjusted your browser settings to refuse cookies (details of how to do this are signposted at the end of this notice), our site will set cookies as soon as you visit our site.
3. How and why we use cookies
We use cookies on our site to:
- Ensure you are logged in and can access information in relation to your account
- allow you to navigate between pages efficiently
- measure how you use our site so it can be updated and improved to give you the best possible experience on our site.
The information we obtain from our use of cookies will not usually contain information from which you can easily be identified, such as your name. However, we do collect some personal data relating to your computer or other electronic device, such as your IP address, your browser and/or other internet log information.
In most cases we will need your consent to use cookies on our site. The exception to this is where the cookie is essential for us to provide you with a service you have requested.
We use the following cookies on our site:
4. Essential Cookies
These cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these cookies, services you have asked for cannot be provided.
| Cookie name | What is the purpose of this Cookie | How long this Cookie lasts |
|---|---|---|
| resident_auth_attempt | This cookie is used to authenticate during the sign-in process. | 10 minutes |
| resident_auth_session.* | This cookie stores your authentication token while your session is active. | 1 hour |
5. Essential Third Party Cookies
Third parties cookies are used to provide important functionality to our site, as well as collecting anonymous user data for analysis.
6. Functional Cookies
These non-essential cookies allow our site to remember choices you make. The information these cookies collect may be anonymised and they cannot track your browsing activity on other sites.
| Cookie name | What is the purpose of this Cookie | How long this Cookie lasts |
|---|---|---|
| cookie_consent | This cookie is used to store your cookie consent preferences. | 1 year |
7. Third Party Performance Cookies
These non-essential cookies collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
| Cookie name | What is the purpose of this Cookie | How long this Cookie lasts |
|---|---|---|
| (ph_phc_*_posthog) | [We use PostHog for Analytics to collect information about how you use our site. We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form, including the number of visitors to our site, where visitors have come to our site from and the pages they visited. We don’t allow PostHog to use or share our analytics data. PostHog stores information about: The pages you visit on our site The actions you perform on our site How long you spend on each page How you got to our site What you click on while you’re visiting our site Information about the browser and device you use to navigate our site, (including an anonymised IP address).] We don’t collect or store any personal information (for example your name or address) that can be used to identify who you are. More details about how PostHog collects and processes data are available https://posthog.com/privacy You can opt out of being tracked via PostHog by declining cookie consent. | 1 year |
8. Where to find more information
You can adjust the settings in your web browser to determine whether (all) sites can set cookies on your computer. More information about cookies and how to manage them, specific to your browser, can be found at https://ico.org.uk/for-the-public/online/cookies/.
If you have any further questions, comments or requests regarding our cookies notice or how we use cookies on our site, please contact us at dataprotection@switch2.co.uk